Refund Policy

Thank you for choosing our IT services. We strive to deliver the highest service and support to ensure your satisfaction. Please review our refund policy below, which outlines the terms under which refunds are issued. This policy applies to all clients and services AppWebStudios Technologies Pvt Ltd provides.

1. Eligibility for Refunds

We offer refunds under specific circumstances to ensure fair treatment for both parties. Refund eligibility will depend on the nature of the service, project progress, and mutual agreement on any issues.

• Initial Payments and Deposits: Deposits or upfront payments are non-refundable as they secure the project’s initiation and resource allocation.
• Monthly/Subscription-Based Services: Refunds for subscription services are issued only in cases of non-performance or failure to deliver the agreed service, with prorated refunds based on the remaining service period.

2. Refund Conditions

Refunds are issued under the following conditions:

• Project Delay or Non-Delivery: If the project exceeds the deadline by more than 7 days due to our team’s delay without a valid reason, a refund may be issued based on the undelivered milestones.
• Quality Assurance Issues: If the final deliverables fail to meet the agreed-upon specifications or quality standards outlined in the contract, we will work to resolve the issues. A refund may be requested if problems are not resolved after repeated attempts.
• Scope of Work Agreement: Refunds are not provided for requests beyond the initially agreed-upon scope of work unless additional payment terms are agreed to in writing for extended services.

3. Refund Exemptions

We do not issue refunds under the following circumstances:

• Change of Mind or Project Cancellations by the Client: Refunds are unavailable if the client discontinues the project after it has started or if project requirements change mid-way.
• Unapproved Third-Party Interference: If third-party vendors, developers, or unauthorized personnel alter or modify our work, the refund policy becomes void.
• Completion of Service: Once the final deliverable has been approved, accepted, and delivered, no refund will be issued.

4. Requesting a Refund

To request a refund, please follow these steps:

1. Please submit a written request.t: Send a detailed explanation of the reason for your refund request to our support team at sales@appwebstudios.com.
2. Provide Supporting Documentation: Include any supporting documentation, such as proof of payment, communications, and project agreements.
3. Review Period: We will review your request and respond within seven business days. During this period, we may request further clarification or documentation.

5. Refund Process

• Approval: We will notify you by email if the refund request is approved.
• Payment Timeline: Approved refunds will be processed within seven business days. Refunds are generally issued using the original payment method unless otherwise agreed upon.
• Prorated Refunds for Incomplete Services: In cases where services were partially completed, refunds will be prorated based on the percentage of work completed.

6. Policy Updates

Our Refund Policy may change periodically to reflect changes in our business practices or legal requirements. We recommend reviewing this policy regularly. Continued use of our services following policy updates constitutes acceptance of the revised terms.

7. Contact Us

If you have any questions about this Refund Policy, please get in touch with us at:

• • Email: hr@appwebstudios.com, sales@appwebstudios.com
  • Address: B3, Spaze i-Tech Park, Sohna Road, Gurgaon, HR, India